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Shop

Factory, show room and
head office

3 Haberdasher Street
London N1 6ED
T: +44 (0)20 7608 0321
F: +44 (0)20 7251 3820
E: drakes@drakes-london.com

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Frequently Asked Questions

My order hasn't arrived yet. How do I track my order?

After you order is shipped, you will get a confirmation email from us with your unique tracking number.

You can check the status of your most recent orders by visiting these websites below:

Royal Mail:

http://www.royalmail.com/

http://postoffice.com/

Express Courier:

http://www.associatedair.co.uk

http://www.dhl.co.uk/en.html

I have bought something from your website, can I return this to the one of your shops?

If you would like to return an item bought from our website our perference would be that you return it to our warehouse address:

Drake's Ecommerce Dept

3 Haberdasher Street

London, N1 6ED.

We cannot refund or exchange website returns at any of our stores, but we are happy to forward an item to our etailing dept at Head Office to be processed.

I bought something from your online store more than 28 days ago, can I still return it?

If for any reason you are unhappy with your purchase we can accept a return up to 28 days from the date of despatch. Subsequently, returns will be accepted at our discretion. 

How to return an item:

Mail your returned item to:

Drake's Ecommerce Dept

3 Haberdasher Street

London

N1 6ED

Include in your package a signed letter stating the reason for your return and please specify if you want to exchange the item or refund.

 

Returns for non-EU customers:

For goods returned by post please clearly mark on the package RETURNED GOODS.

I can't access my account online, what should I do?

If you remember the email address you used to register with Drake's account, you can reset your password by using the link below:

http://www.drakes-london.com/customer/account/forgotpassword 

If you don't remember the email address, please contact us at drakes@drakes-london.com

What is the expected delivery time of my order?

Royal Mail - International Signed for

UK 1-3 working days

Europe (approx) 3-7 working days

Rest of World: 12-14 working days

We allow up to 3-4 weeks for parcels to reach countries such as: Russia, Australia, China, Japan, Korea, Brazil, Peru, India, Hong Kong, New Zealand, Saudi Arabia

Express Courier

UK 1-2 working days

Europe 1-2 working days

Rest of World 1-3 working days

 

In the unlikely event that your order does not arrive within this timescale we can investigate further, please contact us at drakes@drakes-london.com.

Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Will VAT be deducted from my order?

For all orders placed via the website with a delivery address outside the UK/EU, VAT will be deducted from the final total prior to payment being taken.